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Customer Information

[170113] Thailand Flood Advisory

Please be advised on the following as the country experiences flood and heavy rain.

As of 13th January (12:00hrs), heavy rains are still experiences in the lower north and northeastern provinces. The northeast monsoon is expected to intensify as it prevails over the southern area. 

DB Schenker has experienced delays in shipments coming from or going to the affected areas. For specific details, please refer to the table below.

SituationImpactAction and recovery plan
National Distribution (Milk Run)NormalNo Impact
HDY BranchNormalImpact to customer  at Suratthani and Nakorn Srithammarat
  • Closely follow up with customer and news update
Cross-border distributionMY bound shipments have been affected due to floodingDelay or postponement for pick up
  • Update customer of real time situation
  • In process of identifying alternative routes
EasternSome shipment for related to service to Cisco/CTH affected from flood.Unable to land transport
  • Choose alternative route for Transport by  AIR or SEA
SSDOMAffected in Southern ThailandDelayed on delivery to Customers 
  • Keep product at Hub in Suratthani
  • Information and shared the status update to customer by daily
  • Looking for the alternative route to support the delivery to urgent orders
POGAffected Transportation cross border from Singapore and Malaysia run through Songkhla and BKK is affected
  • Inform to customer for severe situation and hold shipment.
CPATCan’t deliver to customer after Chumphon Province
  • Impact to customer at south deep (after Chumphon)
  • Transport cost impact
  • Order postpone
  • Work with Panasonic sale to update situation with end customer to revise delivery time 
  • Working with customer to find alternative routes  for special requirement

In addition, please be informed of the following road closures.

Provinces affected13th January
Nakhon Si Thammarat0
Surat Thani0
Prachuap Khiri Khan1

Last modified: 13.01.2017


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